Marcus Hotels Press > Press Coverage

06.01.16

Premier Bride: 5 Wedding Day Hair Worries


Elizabeth Walsh- Zimmermann, spa director of the Pfister Hotel’s WELL Spa + Salon shared how to navigate five wedding day hair worries in a blog for Premier Bride Magazine.

Premier Bride 5 Wedding Day Hair Worries

06.01.16

Today Show: Hot Summer Getaways: Affordable Vacation Spots Off the Beaten Path

Heidel House Resort & Spa was included in the Today Show’s segment on hot summer getaways. Jacqui Gifford of Travel + Leisure spotlights vacation destinations that make will you feel like you’re in a completely different world.

Today

To view the entire segment, click here

06.01.16

Skin, Inc.

The WELL Spa + Salon
at Grand Geneva Resort & Spa

By: Jo El Grossman

Relaxation….is it possible or permissible for a working mom of two on a girls-only getaway? Sure, you might be able to grab a minute in between the kids going to bed and catching up on Game of Thrones while answering work e-mails, but we’re talking about worries-free, deeply satisfied, mind-and-body-as-one total relaxation.

All of this and more buzzed in my thoughts as I drove through the rolling hills of the Grand Geneva Resort & Spa property in Lake Geneva, Wisconsin heading toward the WELL Spa + Salon. Pulling up to a Frank Lloyd Wright-like building tucked into the hillside, I walked swiftly to the front door, pushed it open and discovered why this spa is a Midwest parade for both mind and body.

“With today’s technology, we’re always connected,” said John Morris. “People need to unwind, and they need downtime.”

The director of spa operations at The WELL Spa + Salon sat down exclusively with Skin, Inc. to share how his team helps make their clients’ comfort a priority.

Skin, Inc. (SI): With “Well” in all caps in the spa’s name, how is well-being tied into the spa? 

John Morris (JM): Today, spas are very much tied into well-being, and we offer a well-rounded package. Clients can strength train on our rock climbing wall or take an aerobics class, destress with yoga, eat a delicious healthy meal and of course, have a relaxing spa treatment.

SI: It sounds like someone could spend all day here.

JM: Our clients are encouraged to do so. Whether they go for a swim or have a facial, you might see them afterward curled up in the corner napping. No one is rushed out just because a treatment is finished.

SI: How does customer service tie into relaxation?

JM: Although we have different roles, we all have the same job – making the client happy. It begins when she walks through the door. Imagine someone who might be late to her appointment because of a flat. She walks into the spa – obviously frustrated – and she’s instantly greeted with smiles. Her tension begins to melt.
We also empower our team members to do what’s right for our clients. There’s no need to always check with a manager if someone is not satisfied – they know what to do.

SI:  How do you train your team on great customer service?

JM: It begins during our interview process. We look to hire someone who has helping people in her DNA. Being in the spa industry, we don’t have a 9-to-5 job, so potential team members should understand that they might work weekends and holidays.
We also have a good staff orientation program.

SI: How important is staff retention

JM: Happy associates mean happy customers, which results in a better top and bottom line. We have about 80% repeat clients, and many come back to the same team member. We’ve been fortunate to have a long-tenure staff with many here 10-plus years. Our No. 1 goals when it comes to the team is being good listeners. As a manager, I don’t always have the correct answers. By getting ideas from them, we have a collective input.

SI: What do you look for in a product line? 

JM: There are several points we take into consideration when we partner with a company. First, we look at the company’s history and their products’ efficacy. If it doesn’t work or wow our clients, forget it.
Next would be education and training – does the vendor provide proper training and follow protocol on their products. In addition, do they police the products: If it’s not exclusively sold at a spa, why would our clients want to buy from us? Most important, do the products fit into our price scale? We are part of a family resort, so the pricing needs to fit into our demographics.

SI: How often do you offer new treatments?

JM: Because we’re partnered with FarmHouse Fresh, they offer a wonderful menu of seasonal treatments that fit perfectly.

SI: Share the ideal customer experience someone will have at the WELL Spa + Salon.

JM: Met by a warm, friendly team member who will escort you back to our locker room where you’ll receive a warm robe. Before your treatment, you’ll be able to enjoy the sauna, steam room or whirlpool. Your esthetician will greet you, perform your service that will put you at ease. Afterward, you can cocoon and nestle into one of our lounge chairs and relax.

Sounds like a wonderful way to relax away a stressful day!

Skin Inc. Experiences the Magic Hand

Upon entering the spa, I was greeted by a friendly team member who escorted me to the softly lit locker room. I was given a fluffy robe and slippers. She encouraged me to partake in the steam room, whirlpool or sauna before leaving to great other guests.

I slipped into the robe and made myself comfortable in one of the earth-toned wicker lounge chairs. Nearby were two water dispensers flavored with either lemon wedges or cucumber slices and a bowl of crisp red apples. I decided to nibble on the salted caramel (just a little indulgence) that was tucked into my personal client profile.

A warm soft voice called my name. My esthetician introduced herself as Odeta Hand, which instantly made me smile.
“I have magic hands,” said the esthetics supervisor, as she held up her hands and wiggled her fingers.

With 20-plus years at the WELL Spa + Salon, Odeta has many responsibilities, but the one she loves most is giving treatments. “Although I’m only with my client once or maybe even twice a month, I want to help educate her to have the best skin that she can,” she said.

Odeta led me down a quiet hallway to the treatment room. Once inside, she asked if I had any concerns. I pointed out my red cheeks and dry skin a result from spending most of the previous day outside in chilly weather. She shared that the Firming Collagen & Hyaluronic Acid Treatment Facial – using products from Sothys – that I would be receiving would help with the redness.

“When some clients hear ‘acid,’ they might immediately think ‘pain’ or ‘stinging,’” said Odeta. “I quickly reassure them that nothing will be uncomfortable. Even clients with sensitive skin can take advantage of this service.”

Once my treatment began, Odeta concentrated on the treatment and spoke very little. My facial began with exfoliation of my dead skin. True to her word, there wasn’t even a “stingle.”

Next was a deep pore cleanser with a soothing pore massage which melted any tension I might have had. Hot towels were applied to open the pores and make the skin ready to absorb the two wrinkle-filling serums.

A facial massage with an elasticity revealer followed, proceeded by a collagen lifting mask. The skin care products went on light and rubberized over time to an air-tight seal. When lifted, I was amazed at how thick the mask had become, but I didn’t feel its weight. The session ended with a pressure point scalp massage.

Odeta gave me enough time to slip back into the robe – no easy task since I felt like my legs were as rubbery as the mask I had. Handing me a cool glass of water, she led me back into the locker room and tucked me into a chair.

“Stay as long as you’d like,” said the magic hands. I stayed awhile, basking in peace-like relaxation.

Spa Snapshot

The WELL Spa + Salon at Grand Geneva Resort & Spa
7036 Grand Geneva Way, Lake Geneva, WI

Established: 1994

Size: 42,000 square feet with 19 treatment rooms (two designated for couples)

Team: 115, including 26 massage therapists, 17 estheticians, 13 cosmetologists/salon technicians and support staff

Spa and Salon Hours: Monday – Saturday 8 a.m. to 8 p.m; Sunday 8 a.m. to 6 p.m.

Fitness Center Hours: Monday – Friday 6 a.m. to 9 p.m.; Saturday 7 a.m. to 8 p.m.; Sunday 7 a.m. to 7 p.m.

Product Lines: Sothys, Farmhouse Fresh and Glow Minerals

Most Popular Treatments: Farmhouse Fresh Facial, Firming Collagen & Hyaluronic Acid Treatment Facial and Lava Shell Massage

Spa belief: Devoted to synching your mind and body…not your iPod

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06.01.16

Chicago Woman

Getaway Guide

By: Christine Bachman

While the upcoming months are arguable the perfect Chicago weather – aside from an occasional staycation – most of us will take the time to head outside of the city for our summer respite. Our getaway guide keeps you in the city or a few hours away (by car or place).

LAKE GENEVA

Stay at a luxurious resort.
The Grand Geneva Resort & Spa is an award-winning AAA Four-Diamond all-seasons resort set on 1,300 acres. Here you can enjoy several of outdoor activities including two award-winning golf courses.grandgeneva.com

Tour The Town.
Explore downtown Lake Geneva on a trolley and enjoy a refreshing lunch and stroll through the unique shops and boutiques.

Tea Time.
At the Baker House, a historic lakefront mansion, you’ll find activities such as Victorian Tea, Musical Murder Mystery, or historic brunch every weekend. You and your girlfriends will love the wide array of hats meant to be worn while in the home and they have a historic sunset toast with a traditional cocktail from the 1800’s. bakerhouse1885.com

Get Active.
If you want to explore the surrounding woods and prairie views go for a horseback tour. If biking, or hiking are more your speed this is an option at the chalet at the Grand Geneva. They also have special events and tours so you can get out and enjoy the fresh summer air.

Get out on the water.
Gage Lake Geneva Cruise Line has eight boats in the fleet to choose the perfect cruise for you and your gal pals.  Tour Black Point Estate after nibbling on lunch while cruising to the estate. Once you arrive you’ll get a guided tour by a docent. Or go for a tour while watching all the locals receive mail on the US Mail Boat which is celebrating it’s 100th anniversary this year. cruiselakegeneva.com

Spa Day.
Enjoy a massage or rejuvenating facial at the Well Spa & Salon. If you are looking for a new and unique pedicure try the Toes on Tap. Sip on an Exclusive Wisconsin Spotted Cow beer, while you soak your feet in a bath of citrus and hops. They’ll brighten your skin’s appearance with a burst of pink grapefruit and warm amber scrub. You’ll Tap off your pedicure with a knee to toe massage with honey kaffir lime lotion.grandgeneva.com/wellspa

Eat.
Geneva ChopHouse is a delicious steak and seafood restaurant that has breathtaking views of the scenic rolling terrain. Enjoy a bone in fillet, a wide variety of seafood and mouth watering lobster. If Italian is what you’re craving be sure to stop by Grand Geneva Ristorante Brissago where the Wild Cherry Old Fashioned remains a favorite drink and the homemade pasta with lemon and Lobster and Pecorino are unique to the dining experience itself. Much of the menu is locally sourced and the wine is divine!grandgeneva.com/ChopHouse

An Evening Toast.
Keep the good times going over a nightcap and s’mores by the fire at Embers Terrace at Grand Geneva.grandgeneva.com

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05.31.16

NYTimes.com

5 Family Vacations That Don’t Involve Disney World

By: Amy Tara Koch

I have never understood the hoopla over Disney World.

To me, teaching moments and travel go hand in hand. So our family vacations are designed to incorporate elements of enrichment: exposure to foreign culture, a brush with history, interaction with nature, discovery of new foods, engaging in activities that make us step outside our comfort zones. Sure, Disney is fun. But school breaks are few and handled with extreme care.

Spending precious vacation time in a manufactured kingdom bent on bringing fantasy story lines to life through relentless entertainment feels like a waste of time. And money. So it’s not surprising that I have avoided the Mousetrap for decades, opting instead for getaways that inspire me and ignite curiosity in my two daughters, ages 10 and 14. Have I denied them some sacred rite of passage? Hardly. They have never even asked to go.

So, why do I diss Disney? Foremost, I can’t stand princess culture. The implicit message to young girls that beauty equals a busty blonde in a gown is a stereotype that I refuse to perpetuate. Case in point: the Frozen Makeover, a $164.95 package involving a fairy godmother transforming your daughter (with makeup and a braided hairpiece) into a princess that feels more Honey Boo Boo than royal. Ditto for the myth that a prince will sweep deserving girls off to a life of happiness. The theme park environment with its endless lines, awful food (mammoth turkey leg, anyone?) and stimulation overload inevitably invites tantrums in children and anxiety in parents.

And then you have the financial element. Disney is expensive. Between flights, food, hotel, souvenirs and four-day passes to the Magic Kingdom, Epcot, Animal Kingdom, Hollywood Studios and water parks, a family of four (with two children under 10) will easily spend $5,000 (base park entry price plus a “park hopper” add-on to visit another park is $436.13 for adults and $414.83 for children 3 to 9 per person; water park entry is a one-time fee).The all-inclusive four-day package I put together came in at $4,271, for the park passes, water park and dining plan including popular character experiences and other perks, in one room at a moderately priced Disney Resort hotel.

With that in mind, here are five vacation alternatives that deliver hefty doses of fun while broadening your child’s cultural playbook through real-world experiences. Even better, all are based on a budget similar to a four-night stay at Disney World.

…….

Yerkes Observatory in Lake Geneva, Wis. CreditYerkes Observatory Photographs 

Lake Geneva, Wis.

If the Midwest had a version of the Hamptons, it would be the coastal resort town of Lake Geneva. Celebrity sightings are nil. But sun-drenched afternoons lazing on the water are guaranteed. Another attraction is estate ogling. For over a century, the rich and famous (Wrigley, Schwinn, Maytag, Rockefeller and Sears) have been vacationing in Lake Geneva.

Tourists can get ridiculously close to these mansions by simply hiking and biking around the lake. Thanks to an Indian treaty signed in 1833, the 26.2-mile Shore Path (originally used by the indigenous Potawatomi tribe) provides public access in perpetuity. Translation? You can meander through the grounds of historic estates without the risk of a stalking violation.

You should stay at Grand Geneva Resort and Spa (deluxe rooms start at $159). The property has its own 50,000-square-foot water park, stables (riding lessons, carriage rides) and a new adventure center equipped with mountain bikes, six slack lines (tightrope walking a few feet off the ground between trees) and archery. Canopy zip-lining is also available nearby. But whizzing across the lake is what families really want out of this type of vacation. The concierge can arrange all water sport rentals and book an organized cruise. There are two standout nonwater-related outings. Yerkes Observatory (now a branch of the University of Chicago’s Department of Astronomy) is deemed the birthplace of modern astrophysics. It houses what’s billed as the world’s largest refracting telescope and 170,000 photographic plates. A tour of the lavish 13-bedroom Victorian Black Point Estate, with the original plumbing and furniture, is a thrill.

See more here.
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05.24.16

CBS’ “Let’s Make a Deal”

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See the entire clip here.

05.19.16

The Resorter

Grand Geneva Resort Chef Shares Recipe

Executive Sous Chef Michael Sawin of Grand Geneva Resort has shared his hit recipe for Cinnamon Roll French Toast, which serves six. Ingredients:

For the French toast

  • 6 cinnamon rolls (left over ones work very well)
  • 1/4 cup butter
  • Vanilla Bean Custard
  • 4 eggs
  • 1 1/2 cups heavy cream
  • 2 teaspoons ground cinnamon (Vietnamese cinnamon, if possible)
  • 2 teaspoons vanilla bean paste (available in most specialty markets)
  • 1/4 teaspoon salt

Steps:

  1. Preheat oven to 350°F
  2. Combine eggs, heavy cream, cinnamon, vanilla, and salt
  3. Cut cinnamon rolls in half and soak in vanilla custard for about 5 minutes
  4. Melt butter in large sauté pan
  5. Place soaked cinnamon rolls in a single layer in the pan being careful not to crowd the pan
  6. Once browned about 4 minutes gently flip over, continue to cook until other side is browned again about 4 minutes
  7. Transfer browned cinnamon rolls to sheet pan and place in oven until fully cooked about 6-8 minutes
  8. Serve with powdered sugar, fresh berries and your favorite syrup

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05.16.16

Hotel News Now: Low gas prices, inbound travel fuel promising US summer

Joseph Khairallah talks with Hotel News Now about Marcus Hotels & Resorts’ positive summer outlook.


Hotel News Now 5.13.16

05.12.16

The Resorter

Grand Geneva Resort is Celebrating the Season with Adventure, Golf

Grand Geneva Resort & Spa has announced their Adventure Center is now open for its second season. The Adventure Center is the ideal place to start when inspired to explore the outdoors at Grand Geneva. From hikers and bikers to disc golfers and volleyball players, the center offers an array of fun for guests. Additional activities include slacklines, picnic areas, archery, a recreational area, and more. Additionally, season passes are available for the summer with more information available at www.grandgeneva.com. Located inside the ski chalet at The Mountain Top, The Adventure Center will be open from 9 a.m. to 5 p.m. daily, with the last rentals available at 3 p.m.

Grand Geneva Resort will offer a Memorial Day Golf Special valid Saturday, May 28 through Monday, May 30. Golfers are invited to play either The Brute or The Highlands for only $89, with replays available for just $39. Both rounds must be played on the same day.

Additionally, the Grand Geneva Spring Golf Classic Scramble is also back this year, taking place on Sunday, May 29. Compete in the 18-hole Grand Geneva Golf Classic on The Brute golf course for a chance to win one of many coveted prizes. Who will be the king of the course? Gather your foursome for a great day of golf with a reception following the competition complete with a cocktail hour and bites. All participants receive a complimentary round of golf for future use. Register at www.grandgeneva.com.

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05.06.16

GolfAdvisor.com

Top 10 Midwest golf destinations

By: Mike Bailey

With spring temperatures warming up, it’s time to officially point your golfing compass to the north. The best golf destinations in America’s Midwest feature a pleasant variety of itineraries. Golf groups can choose between upscale, standalone resorts and larger cities with an excellent golf scene for visitors. Value is often a key driver of Midwestern golf packages, but a few can do luxury as good as any resort in the land.

We’ve compiled our top 10 below. What is your favorite Midwest golf getaway? Let us know in the comments below or tweet us @GolfAdvisor.

5. Lake Geneva, Wisconsin
Lake Geneva, located 90 minutes north of Chicago, might be surrounded by uninspiring farmland, but the hilly forests near the region’s three biggest lakes are ideal for golf. The luxurious Grand Geneva Resort & Spa boasts an interesting history, opening in 1968 as the Lake Geneva Playboy Club Hotel. The only place to see cute bunnies running around today are the resort’s two courses, The Brute and The Highlands. Lee Trevino, Gary Player and Arnold Palmer each designed strong routings near the shores of Lake Como at Geneva National Golf Club. Life away from golf revolves around water sports. You can ride along on a boat tour of Lake Geneva as the U.S. Mail celebrates its 100th anniversary of delivering the mail by boat in 2016.

See more here.