Marcus Hotels Press

04.10.14

Hilton Milwaukee City Center Honored with Four Hilton Hotels & Resorts Brand Awards of Excellence

Milwaukee, Wis., April 10, 2014. . . . . The AAA Four Diamond Hilton Milwaukee City Center, which is owned and managed by Marcus® Hotels & Resorts, today announced it was honored with four awards as part of the Hilton Hotels & Resorts 2013 Brand Awards of Excellence.  The 729-room hotel was the recipient of the Food and Beverage Award of Excellence for the highest guest satisfaction.  The hotel also received the most improved awards in three categories: Make it Right, Food & Beverage, and Housekeeping, building upon its prior success in each of these areas.

Each year, Hilton honors properties for outstanding performance in multiple categories, including marketing, food and beverage, housekeeping and brand culture.  In competition with 81 Hilton hotels with 500+ rooms in the Americas, the Hilton Milwaukee received four out of the fifteen awards for which it was eligible.  Adding to the magnitude of these awards was the fact that the Hilton Milwaukee was the only hotel to win more than one award.

Lobby Desk
“As the city of Milwaukee’s largest hotel with a tradition of excellence spanning over 85 years, the Hilton Milwaukee City Center is one of an elite group of hotels,” said Steve Magnuson, vice president and general manager.  “Our management team and associates continue to make great strides in providing an excellent guest experience, from the hotel’s food and beverage and ambiance to housekeeping and personalized customer service. I would like to thank all our team members for their diligence and consistency in helping to attain this significant achievement.”

The Hilton Milwaukee City Center was honored with the following four awards:

  • Make it Right Award – Most Improved (over 500 rooms): This recognition is awarded to the hotel with year over year highest percentage growth in Satisfaction and Loyalty Tracking (SALT) scores for problem resolution (exceeded + met) and overall service (HHonors Members).
  • Food & Beverage – Highest SALT (over 500 rooms): This recognition is awarded to the hotel with the highest SALT scores in all food and beverage related categories including: overall breakfast experience, availability of healthy breakfast menu choices, overall restaurant lunch/dinner experience, healthy lunch/dinner menu choices, overall in-room dining/room service experience, food quality (in-room dining) and quality of event food and beverage.
  • Food & Beverage – Most Improved (over 500 rooms): This recognition is awarded to the hotel with year over year highest percentage growth in SALT scores in all food and beverage related categories including: overall breakfast experience, availability of healthy breakfast menu choices, overall restaurant lunch/dinner experience, healthy lunch/dinner menu choices, overall in-room dining/room service experience, food quality (in-room dining) and quality of event food and beverage.
  • Housekeeping – Most Improved (over 500 rooms): This recognition is awarded to the hotel with year over year highest percentage growth in SALT scores for the cleanliness of guest rooms or suites, the fresh and clean smell of each room or suite, and the cleanliness of the bathroom.

For more information on the Hilton Hotels & Resorts Brand Awards of Excellence, please visit: http://news.hilton.com/index.cfm/newsroom/detail/26542.

To download the complete release PDF: [wpdm_file id=53]

About Hilton Milwaukee City Center

Located in the heart of downtown, the AAA Four Diamond Hilton Milwaukee City Center is a true Milwaukee landmark. In 2011, it became a member of Historic Hotels of America. As Milwaukee’s convention headquarters hotel of choice, Hilton Milwaukee City Center offers the most meeting and event space of any hotel in the city—more than 34,000 square feet—including three ballrooms and 18 well-appointed meeting rooms of various sizes. The hotel’s ballrooms, with their vaulted ceilings and period fabrics, echo the magnificence evident throughout this showpiece. With 729 renovated guest rooms, Hilton Milwaukee City Center can accommodate nearly any group. Its central location means guests are just moments away from the city’s theater district, the lakefront and Summerfest grounds, Bradley Center sports complex, and Historic Third Ward. Hilton Milwaukee is located at 509 W. Wisconsin Ave. in downtown Milwaukee. For more information on the hotel, visit www.HiltonMilwaukee.com, find the hotel on Facebook (Facebook.com/hiltonmilwaukee), or follow it on Twitter (@HiltonMilwaukee).

About Marcus Hotels & Resorts

Marcus Hotels & Resorts, a division of The Marcus Corporation (NYSE: MCS), owns and/or manages 18 hotels, resorts and other properties in 10 states.  A force in the hospitality industry, Marcus Hotels & Resorts provides expertise in management, development and historic renovations.  The company’s portfolio includes a wide variety of properties including city-center meeting hotels, upscale resorts and branded first-class hotels.  For more information on the latest news and updates, please visit: https://media.marcushotels.com and follow the company on Facebook and Twitter (@MarcusHotels).

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